sv799's Privacy Policy

What Information We Collect

sv799 may collect the following types of information from you. The amount and type of information collected depends on how you use our platform.

1.1 Information You Provide

• Full name, date of birth, and gender
• Valid email address and mobile number
• Payment details — such as bKash, Nagad, Rocket account numbers or bank account information
• National ID card or passport details for identity verification
• Messages and requests sent to support via live chat or email

1.2 Automatically Collected Information

• IP address and device type (mobile, desktop, tablet)
• Browser type, operating system, and language settings
• Platform login times, page visit history, and game session data
• Information collected through cookies and similar tracking technologies
• Deposit and withdrawal transaction history

1.3 Information Received from Third Parties

Relevant information may be received from authorised third-party providers for payment processing or identity verification purposes. Such information is used solely for security verification and fraud prevention.

Purpose of Data Use

sv799 uses collected information only for legitimate, necessary, and specific purposes. The main reasons for our data use are listed below:

• For account registration, verification, and management
• For processing deposits, withdrawals, and transactions — via bKash, Nagad, Rocket, and bank transfer
• For providing customer support via 24/7 live chat and email
• For preventing fraud, deception, and money laundering
• For improving platform security, performance, and user experience
• For age and identity verification to ensure compliance with responsible gaming policy
• For complying with applicable laws and regulations
• For sending new bonus offers, promotional notifications, and updates (only with your consent)

Data Sharing & Disclosure

sv799 never sells your personal information to third parties. However, limited information may be shared in specific circumstances:

3.1 With Service Providers

Relevant information may be shared with trusted providers for payment processing (bKash, Nagad, Rocket, bank), identity verification, and technical services. These providers operate under strict confidentiality agreements.

3.2 Legal Obligations

We may be required to provide necessary information in response to a valid order, court directive, or regulatory authority request. In such cases, we always comply with the minimum requirements of the law.

3.3 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred, but in such cases the protections of this privacy policy will remain in effect and you will be notified in advance.

Data Protection & Security

sv799 follows industry-standard technical measures to protect your data. Our security framework is as follows:

• SSL (Secure Sockets Layer) encryption is used for all data transmissions
• Sensitive information — such as passwords and payment details — is stored in encrypted form
• Firewalls and access control systems are used to prevent unauthorised access
• Systems are regularly tested to identify security vulnerabilities
• Staff access to data is restricted on a "need-to-know" basis
• Processes are in place to take swift action and notify users in the event of any security breach

However, complete security on the internet cannot be guaranteed. We therefore also ask users to keep their login credentials secure.

Cookies & Tracking Technologies

sv799 uses cookies and similar technologies that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and the core functionality of the platform
• Functional Cookies: For remembering your preferences, language settings, and customisations
• Analytical Cookies: For monitoring and improving platform usage (anonymous data)

5.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, this may limit some functionality of the platform.

Data Retention Period

sv799 retains your information only for as long as it is necessary or legally required.

• Active account data is retained for as long as the account remains open
• Even after an account is closed, certain transaction records may be kept for a specified period due to legal obligations
• Some information may need to be retained for a longer period for fraud prevention purposes
• If consent for marketing communications is withdrawn, use of data for that purpose is stopped immediately

Your Rights & Controls

Every sv799 user has the following rights regarding their personal information:

• Access: The right to request information on what data we hold about you
• Right to Rectification: The right to request that incorrect or outdated information be updated
• Right to Erasure: The right to request deletion of your information in certain circumstances
• Right to Object to Processing: The right to object to the use of your information for marketing purposes
• Right to Portability: The right to receive your data in a standard format where applicable
• Right to Withdraw Consent: The right to withdraw consent for marketing communications at any time

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

Protection of Minors

sv799 is a platform for users aged 21 and above only. We do not knowingly collect information from any minor.

Age is verified at the time of account registration. If we become aware that a minor has created an account, that account and the associated information will be deleted immediately.

If you believe a minor is using our platform, please let us know at [email protected].

International Data Transfers

sv799 may need to store or process data on servers outside Bangladesh. Regardless of where data is transferred, we ensure that the standards of this privacy policy are maintained and that the data receives adequate protection.

For international data transfers, we apply applicable contractual safeguards that ensure the security of your information.

Policy Changes & Updates

sv799 may update this privacy policy from time to time. In the event of changes, we will take the following steps:

• The updated policy will be published on the website
• For significant changes, a notification will be sent to your registered email
• Continued use of the platform after changes will be considered acceptance of the new policy
• If you do not agree with the new policy, you will be given the option to close your account

Responsible Gaming & Data Protection

sv799 prioritises responsible gaming. To this end, we analyse gaming behaviour data to identify signs of problematic gaming and provide the necessary support.

This information is used solely for your protection — not for marketing or sharing with third parties. To learn more about responsible gaming, visit our Responsible Gaming page.